Course content
- Introduction of ServiceNow
- What is ServiceNow?
- Why and who can use ServiceNow
- History of ServiceNow
- ServiceNow Features
- ServiceNow Objectives
- ServiceNow Lifecycle
- Architecture of ServiceNow
- ServiceNow Market Trends
- Prerequisites for ServiceNow
- Concept of cloud computing in ServiceNow
- Introduction to ITIL foundation
- Agile Methodology
- Navigation and users
- Helpful portals, releases
- ServiceNow User Interface
- Forms and Lists
- Plugins
- User Administration
- Configure User Accounts
- Creation of groups
- Assign roles to users and assign them to groups
- Licensing
- Creation of tables and forms
- Create new tables, applications and modules
- Creation of import sets, transform maps
- Introduction to knowledge base
- Create catalog items, order guides and record producers
- Workflow Administration, SLAs and Reports
- Perform workflow activities and administration
- Record Producer
- Order Guide
- Create and apply SLAs
- Create and modify Reports
- Create and modify UI Policies
- Client Scripts
- Business Rules
- Script Includes
- UI Actions
- Create events and configure email notifications
- Set up Access Control Rules
- Introduction to system upgrades
- View upgrade history and status
- Create and apply update sets
- Retrieve and apply update sets
- Best practices
- Homepage administration
- System Administration Best Practices
- SLA Definitions
- SLA Properties
- Attach SLA to tasks
- Introduction to scheduled jobs
- Scheduled Job log
- Scheduled reports
- Create Read, Write and Create ACL on table and field level
- Debug ACLS
- Write ACL Scripts
- Concept of privileged system admin
- Creating site, page
- Dynamic contentblock
- Define Header, theme, style sheet
- Creating UI page, UI macros
Mode of Training
Online
Total duration of the course
5 to 7 weeks
Training duration per day
50 mins - 90 mins
Communication Mode
Go to meeting, WEB-EX
Software access:
Software will be installed/Server access will be provided, whichever is possible
Material
Soft copy of the material will be provided during the training.
Training
Both weekdays and weekends
Training Fee
$300