Course content

Salesforce is highly scalable and flexible CRM structure, delivered through the cloud or Software as a Service (SaaS). Many cloud-based products like, Sales Cloud, Service Cloud, are offered by Salesforce is responsible for collaborating community, service, sales and marketing, analytics using its cloud platform. Salesforce enables sales representatives to get more leads, close more deals, expedite productivity and make insightful decisions that matter most to grow their business
Did you know?
  1. Forbes has voted and listed Salesforce as the world’s most innovative company because of the largest market share than any other CRMs
  2. The users are the high revenue generating companies in the world as 74 percent of the implemented companies have a annual revenue between $1M and $50M
  3. Salesforce Lightning, newly launched powerful multi-tenant, next-generation metadata platform provides a consistent and portable user experience across devices and helps in integrating the third-party applications
Why learn and get Certified in Salesforce?
  1. As the demand for certified salesforce professionals is increasing, the average salary of the certified Salesforce professional has been increased by 30% than salesforce professionals
  2. Salesforce technology is not only implemented in the software industry but also accounts its users in the other sectors such as business services, manufacturing, education and retail thus paving the way for salesforce professionals to work in diverse sectors
  3. Most multinational IT companies such as Oracle, salesforce, Google, SAP, Microsoft and WebEx have implemented Salesforce tools, thus there is a huge demand for Salesforce Developers and Administrators in the job market
Course Objective After the completion of this course, Trainee will:
  1. Gain domain knowledge in Salesforce Administrator, Salesforce Development and
  2. Design Data Model for cloud-based applications and architecture
  3. Automate Sales and Service processes using Workflows, Approval Processes, and Formulas
  4. Get hands on experience of end-to-end application designing on Platform
  5. Learn the best practices of app designing, app customization, debugging, data validation and security
  6. Identify the basic components of SMART administration for
  1. For Developers, knowledge on OOPs, cloud platforms and database management concepts is preferred
  2. For Administrators, basics of computing skills and fair knowledge in current technologies would be an added advantage
Who should attend this Training? Salesforce Developer and Administrator training forms a solid basic foundation and is best suited for the following professionals:
  1. Sales Managers and Executives
  2. CRM Administrators and Consultants
  3. System Administrators
  4. Software Developers
  5. Business Analysts
Prepare for Certification Our training and certification program gives you a solid understanding of the key topics covered on the Salesforce Developer and Administrator (Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II, Salesforce Certified Administrator and Salesforce Certified Advanced Administrator Certification). In addition to boosting your income potential, getting certified in Salesforce, demonstrates your knowledge of the skills necessary to be an effective Salesforce Developer and Administrator. The certification validates your ability to produce reliable, high-quality results with increased efficiency and consistency.

Salesforce Course Content
Complete course is divided into 3 parts:
  1. Administration
  2. Development
  3. Integration

Salesforce Adminstraion

Definition Of Cloud Computing And Types
  • Definition of cloud computing
  • On-demand advantages of Cloud computing
  • Services of Cloud computing
  • SAAS (Software as a Service)
  • PAAS (Platform as a Service)
  • IAAS (Infrastructure as a Service)
  • Types of Clouds
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud
    • Community Cloud
Definition Of Salesforce And It’s Products
  • Importance of Salesforce
  • Importance of CRM and Solutions
  • Grouth of Revenue using CRM
  • comparison of Salesforce CRM with other CRM Products
  • Salesforce Products
  • Salesforce Features and Edition Limits
 Salesforce Administration Sales Cloud-Generic Business Process
  • Features of Sales Cloud
  • Products
  • Campaign
  • Lead
  • Account
  • Opportunity
  • Contact
  • Contract
  • Order
  • Forecast
Service Cloud and Customer Service
  • Features of Service cloud
  • case
  • Solution
  • Public Knowledge Base
  • Web-to-case
  • Escalation rules
Company Information
  • creating Company Profile
  • Setting Fiscal Year, Business Hours
  • Setting Holidays and Language
  • Identifying Edition
Salesforce-Force.Com Platform
  • Creating User Login Credentials
  • Setup-Personal Setup
  • About Administration Setup
  • Standard Applications, Tabs and Objects
  • Creating Custom Application(Design), Custom Objects and Custom Tabs
  • Creating Custom Fields Using Datatypes and Picklist and Dependencies
Manage Users
  • Creating users and Roles
  • Creating Custom Profiles
  • Discussion on Standard Profiles
  • Creating Permission Sets and Public Groups and Queues
  • Login History
Relationships In Salesforce
  • Lookup Relationship
  • Master-Detail Relationship
  • Many to many Rlationships
  • Junction Object
  • Rollup Summary Felds
  • ReaTimeScinarios
Applying Validations And Formulas
  • Overview of validation
  • Creating Validation Rule
  • Apply Formula in Validation
  • PageLayout on Objects
  • Mini PageLayout
  • Search Layout
  • Record Type
  • Field Level Security on Layout
Object Level Security Model (Table)
  • Profile Level
  • Permission Set Level
Field Level Security Model (Column)
  • Profile Level
  • Page Layout Security
  • Permission Set Security
Record Level Security Model-Sharing Settings(Row)
  • Overview of Record Level security
  • Organization-Wide-Default
  • Sharing Rules
  • Grant Access Using Hierarchies
  • Manual Sharing
  • Owner Based Sharing Rule
  • Both Usage of Profile and OWD
  • RealTime Scenarios
Workflows and Approvals
  • Overview of Workflows
  • Email Alerts
  • Tasks
  • Field Updates
  • Outbound Messages
  • Time Dependent Workflow Actions
  • Order of Execution
  • Approval Process Definition
  • Approval Process Actions
  • Real Time Scenarios
Data Management With SFDC
  • Overview Import wizard
  • Limitations on Import Wizard
  • Data Export
  • Import Objects
  • .CSV File usage in salesforce
  • Import Data into Salesforce
  • Data Loader
  • Mass Transfer Records and Delete of Records
Process Builder
  • Overview of Process Builder
  • Working with Process Builder
  • Workflows with Process Builder
Security Settings
  • Session Settings
  • Password Policies
  • Identity Provides
  • Login Access
  • Email Admin Setup
Email Administration
  • Deliverability
  • Test Deliverability
  • Organization-Wide Addresses
  • Setting Email Footers
  Reports And Dashboards
  • Importance of Reports
  • Discussion On Standard Report
  • Creating Custom Report, Tabular Report, Summary report, Matrix Report
  • Creating Joined Report and Report Types
  • Applying Filters on Report
  • Run Report
  • Export Report
  • create Dashboard
Resolving Project Issues
  • Overview on Types of Projects
  • Issue Capturing and Priority
  • Issue Resolving and escalation
  • How RealTime Issues
  • Overview on Outlook Email
  • Code Checking
  • Blueprint
  • Agile Methodology
  • How to Clear Roadblock’s
  • Office Communicator(O.C)

Salesforce Development

Project Related
  • Resolving User Issues In Project
  • Importance of User In Application
  • Real time project explanation and Project Business Process
  • Project Development Life Cycle
  • Project Management Tools
  • Sandbox and UAT
  • Change Set
  • Deployment
  • Production
Before Start Development
  • Enable Development Mode
  • MVC Architecture
  • Developer Console Usage
  • Query Editor Usage
  • Execute Anonymous Window
  • Create Class Using Developer Console and Visualforce Using Developer Console
  • Test and Debug Using Developer Console
  • Installing Eclipse
Visualforce Pages
  • Comparison With HTML Tags
  • Create VF Using URL, Developer Console, Standard Navigation and Eclipse
  Data Sources In Visualforce
  • Apex Class Variables
  • Parameters Using URL
Pageblock Tags
  • Pageblock
  • PageBlockSection, SectionItem
  • PageBlock Button and Location
  • CommandButtons and Actions
Input Components
  • InputText, InputField and InputSecret
  • InputHidden
Message Tags
  • PageMessage
  • PageMessages
Other VF Tags
  • Render,Rerender,RenderAs
  • And Other
Action Components In Visualforce
  • ActionSuppot
  • Action Function
  • ActionStatus
  • ActionRegion
  • ActionPoller
Real Time Topics With Visualforce
  • Usage of Static Resource In VF
  • Integrating Email with Visualforce
  • VisualforceTemplates
  • Generate Visualforce page as PDF,WordDocument
  • Real Time Scinarios
OOPS ( Object Oriented Programming )-Basics APEX Collections
  • List class-Scenarios
  • Set class-Scenarios
  • Map class-Scenarios
  • Advanced Example Programs
  • Overview on SOQL,SOSL
  • Fetching Records on VF Using SOQL
  • Inserting Records from VF to Salesforce
  • Debug Logs
  • Static SOQL
  • Dynamic SOQL
  • Relational SOQL(p-c,c-p)
  • Functional SOQL(Aggregate,Date)
  • Creating Interfaces Using SOSL
  • GoverningLimits on Apex
  • RealTime Project Scinarios
DML Operations
  • Database DML Operations
  • Insert Statement
  • Update Statements
  • Upsert Statement
  • Delete Statements
  • Undelete Statements
Controllers In APEX
  • Standard Controller
  • Standard Set Controller
  • Custom Controller
  • Controller Extensions
Email Service Using Apex Class
  • Overview Of Email Sending
  • Outbound Email Service
  • Inbound Email service
  • Email Service Using Templates
  • Sending PDF Attachments
  • Mass Email Message Sending
  • Creating Methods for Sending Emails
  • Syntax for Send Emails
  • Realtime Scenarios
Custom Setting
  • List Custom setting
  • Hierarchical Custom Setting
Asynchronous APEX
  • Future Method-Long Running
  • Queueable Apex-Chain Jobs
  • Batch Apex-LargeDataVolumes
  • Scheduled Apex:Run On Schedule
  • Implementation
  • Invoking Future Method from Schedule
  • Schedule Using Point and click
  • Schedule Using Code Customization
Batch APEX
  • Iterrable Class
  • QueryLocator
  • GetQueryLocator
  • Start Method
  • Execute Method
  • Finish Mehtod
  • Sending Email From finish Method
  • BatchableContext
  • Debug Batch Apex
  • Creating Future Methods in Batch Apex
  • Implementing Database.AllowCallouts
  • Call Batch In a Batch
  • Serialize Batch By Batch
  • RealTime Scenarios
Apex Triggers
  • Overview On Triggers
  • Trigger Events
  • Before Triggers
  • After Triggers
  • Insert Triggers
  • Update Triggers
  • Delete Triggers
  • Undelete Triggers
  • New
  • Old
  • NewMap
  • OldMap
  • Recursive Triggers
  • Validation Rule with Trigger
  • Workflow with Trigger
  • Invoking Schedule,Future Methods from Trigger
  • RealTime Scenarios on Each Topic
      Test Class
  • Overview on Test classes
  • StartTest,StopTest
  • Test Class on Apex class, Batch APEX, Schedule Apex and Triggers

Salesforce Integration

Integration and WebServices
  • REST
  • SOAP
  • Web Services

Mode of Training


Total duration of the course

5 to 7 weeks

Training duration per day

50 mins - 90 mins

Communication Mode

Go to meeting, WEB-EX

Software access:

Software will be installed/Server access will be provided, whichever is possible


Soft copy of the material will be provided during the training.


Both weekdays and weekends

Training Fee